There were many excellent discussions at a recent Community Managerās Unconference.
During one session we carved out the basics of a model for AI and its relationship with community. Letās call it AI in Community (AIiC).
As a Community Builder/Manager you could use AIiC to:
Spark creativity
Spot patterns and provide insight
Create connection opportunities
Some examples:
You want to ask your community some questions yet youāve run out of ideas and worry youāll ask the same sort of questions. So you ask an AI to give you a set of questions related to a topic in the style of Shakespeare.
You know that your community is talking about a particular topic yet canāt pinpoint the key themes and opportunities to keep the conversation going. You could use AI to highlight those themes for you and suggest community content to share.
Your community onboarding could ask some questions. And use those answers to say something like, āname likes to talk about topic, hereās more info about them and a thing they did.ā Or someone asks āI need help with thing?ā and the AI knows who to suggest.
āSpark Creativityā is doable right now. Iām unsure about the tooling to support āSpot patternsā and āCreate Connection Opportunitiesā yet Iām keen to see it happen in the community tooling world.
Maybe thereās a spreadsheet hack Iām yet to work out.
Anyhow, AI in Community isnāt going anywhere and while we need to be aware of AIās biases and risks, the possibilities are limitless.
How about you, how do you/could you use AI to support your role as a Community Builder/Manager?
Letās build two lists.
One with real examples of whatās doable right now.
And one for what weād like to see possible in the future.
Oh yes, I think this could be interesting. Now Iām wondering what would actually be useful for people to know that theyāve missed without the experience being overwhelming or dismissed as not useful.
If youāre serious about examples and a list, I could create a wiki page here in the āgardenā that we can add to as ideas arise, or examples are seen in action.
I had in mind that we could see where this post goes and if it started a deeper convo then Iād recommend we create a wiki page. I do love a good wiki page on #community-garden .
Weāve been testing a lot of things, in a few weāre gonna roll out some of these to production.
Random ideas for Community (or Support as we see a lot of these overlapping)
Allow moderators to take their traditionally canned responses used for Support and convert each into a unique response (ChatGPT actually helps create a more human experience?).
Automatically generate responses to assist our moderators (AI generates the response to a topic, moderators can review and edit before submission). Again, Support may be a better use case for this long term.
Chatbot for support to replace our existing Chatbot
Academy quizzes - ChatGPT is amazing at generating a knowledge test on the fly, you can even choose how you want to respond such as multiple choice or not. Apparently ChatGPT 4 makes this wildly better
Coaching - Our Academy coaches help a lot of users with generating profiles for our platform. Weāre looking at using ChatGPT to not necessarily build profiles for users, but educate them on the best ways. Take data we have and spit out examples, or ideally, have them write it first then have ChatGPT provide analysis on it to improve it.
Iāve just asked ChatGPT to summarise the first five topics on a Discourse category page. The results were great. Thinking it could be an interesting way to resurface forum discussions by providing a āway inā beyond just the topic post title. In other words, create a new topic which signposts people to discussions within the category they are looking at.
Or perhaps run the same ChatGPT task across multiple categories limited by post date e.g. the previous month. I imagine you could then create a āWhatās being discussed?ā summary post to provide a summary of discussions had during the last month. (And then pin the topic post for those new to the forum )
The thread on meta.discourse.org is interesting, particularly Sam Saffronās (Discourseās co-founder, for those unfamiliar with this person) take on things. The āAIā fog.
Here are some simple requests. For sure it would require refinement yet thereās potential there. For example, if you happen to use a scheduling tool like Buffer perhaps you could output it in a way to hook up it via their API.
Absolutely, it defo needs refinement (as Iād mentioned). It was just a demonstration of how simple it is to quickly grab stuff from an existing website.
Perhaps we could create a list of prompt options here to encourage ChatGPT to return something moderately creative and engaging ā to at least get us started for us to tweak in whatever way we like. For example:
for each item, share three of the most useful points
)
Another idea related to voice synthesis.
