I saw on the Discourse forum the mention of sunsetting a forum in favour of Discord and reddit.
The comments are learning opportunities for us community builders
You can see in the reddit comments and analysis from members, that most don’t seem happy.
For me, it’s interesting to go through the comments that we could all probably use as learning:
Discord doesn’t have exact search, it’s an absolute hell for live support. Nobody, not even the server owners, can index it without pulling the data into another program. It’s absolutely garbage for this.
Bad move, we’ll lost German / French section. Discord seems English only.
If this isn’t a red flag that’s fine. The others weren’t to you either. But it’s an overal negative sign that a game closes a forum they willingly launched with. Which means they saw no point in them any longer.
I think that’s still scary, because it implies that Amazon is reducing the budget/infrastructure of the Games division as a whole.
You can’t archive Discord posts… not easily anyway. Really wish companies wouldn’t do this…espicially “small independent studios” like amazon
Well that is one way to get less comments!
They ban pretty overzealously in the official discord. Most of the people who typed in the forums would be banned lol
They IP banned me from their new Discord server on day 1. 2 hardcore fanboys/trolls were saying stuff that was too far from the truth. Stuff like: “You can easily run NW on a PC from 2012 with no issues”. “NW would have 5 mil players if it went F2P”. I said to these guys: “I wish I was this delusional” and they threw me out without any warning. I got IP banned to this day for that lol
All MMOs have a forum. If I’m told I have to go to a discord channel I’m going to think this game is some weird private server not an official AGS product and legit MMO
Wouldnt be surprised if in a year we hear about a diferent sunset
While I agree with the idea that AGS should focus on centralizing their hubs for communication and player interaction, I’m not sure the Discord server is going to be as useful as the official forums were. For things like Bug Reports & PTR feedback, the Discord currently doesn’t seem well-suited for those purposes, and I think it’s much less accessible than the forums are (I know a lot of people don’t like that you need to give Discord your phone number for verification before you can comment in any of the New World channels).
I dont mind having less places where to search for info but Discord aint build for potentially thousands of ppl having long term discussions, it’s way more suited for short chit-chat and easy gif/imagine posting.
Definitely not in the minority on this one. Discord is just not well suited for what the forum currently provides. It’s going to be an absolute mess.
the forum is very confusing for me and if they go to discord its gon be mayhem
This game is doomed
Good forums are asset to the game and community. Unfortunately NW forums were a total mess with so many problems that it boggles my mind that AGS people thought it’s actually working.
It’s probably for a better. One main reason: security. I never saw any gaming forum before connected to the payment account. People were told that if they want to close NW forums account they need to delete their amazon account. Can you even believe that? Crazy. Now NW discord demands mobile number which is also a security problem. Someone obviously didn’t think when made both of those decisions but it wouldn’t be something new.
Now, I’m no gamer and I know nothing about this community, but if you’re planning to make a move to Discord, from this experience we can learn that we should prepare ourselves:
- whether the functionality exists for current forum behaviour
- for how members will feel
- whether people will start to worry about the future existence of the product/community
- if accessibility for certain demographics will become a problem
Of course, we could also potentially learn from the positives, like maybe the cost saving is just worth the hassle of not having something as comprehensive as a community.
Now imagine what we could learn if we followed each one of these stories of forums/chat shutting down and gathered insights.