We hosted a discussion on Forum Strategy and explored some answers to questions.
This one was: How can chat spaces support forums?
- Standards are lower so more comfortable to participate
- Can summarise ideas from Slack into forum posts
- Lots of apps and integrations for Slack
- Slack is quicker for conversations, you can get faster feedback
- Stock and Flow - flow goes to Slack, Stock goes to forum
- Could collect quick replies (even with poll or emoji react) to start a discussion or answer a question in a forum
- Easy direct connection among members
- DMs are great for Slack, they are super powerful
- Fun ways to engage (gifs, emojis, etc.)
- Slack is great for voting on ideas
What else would you add to this list?
This is a wiki post, feel free to edit this list directly or add a comment.
Chat spaces help to build relationships with other community members. Forums are focused on topics over individuals which is generally a good thing, but there is a space for more informal conversations that help bond over shared interests.
Just to expand a bit on things that I think makes chat more comfortable for me to participate in some conversations:
- I have lower expectations for making “good posts”. Shorter messages are fine
- less likely to be “seen forever” so if I’m less worried that something I say silly will be found 3 months from now.
Yep, even in public channels in chat space, it’s common to see people form group identities within the channels they have chosen to join. I can make some stronger assumptions about who I’m having a particular conversation with, and that can contribute to building relationships and comfort as well.
I sometime prefer engaging in chat when I’m on a mobile device. (I’m also happy to read longer posts on mobile, but I’m a bit less likely to contribute until I have a real keyboard).