Community Knowledge Management (CKM)

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:information_source: This is a wiki post that anyone can contribute to. The goal is to co-create a very useful collective resource.

Personal Knowledge Management

The definition from Wikipedia:

Personal knowledge management (PKM ) is a process of collecting information that a person uses to gather, classify, store, search, retrieve and share knowledge in their daily activities (Grundspenkis 2007) and the way in which these processes support work activities (Wright 2005). It is a response to the idea that knowledge workers need to be responsible for their own growth and learning (Smedley 2009). It is a bottom-up approach to knowledge management

Personal Knowledge Management is associated closely with the idea of a second brain…

…building a “second brain” is about creating a system – outside your physical skin-and-bone bodily boundaries – for storing, organising, and eventually transforming information. (via Maggie Appleton)

Tiago Forte has also been leading the space with the idea of a Second Brain.

What is a Community Knowledge Managent?

So, from a community perspective… (a quick attempt at a definition)

Community Knowledge Management is a process for collaboratively collecting information, insights, stories and perspectives with the goal of supporting a wider reach of people with their own learning and growth.

Community Knowledge Management:

  • require rules, guidelines and moderation.
  • need maintenance
  • promotion and marketing to the people
  • should probably work on being optimised for search engines
  • seek feedback and ideas

Tools for Community Knowledge Management

  • Discourse is a forum with great wiki like features
  • Wikis
  • A shared website/blog

References for Community Knowledge Management

Examples of community second brains:

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Has anyone considered using Circle.so for CKM? I find it more visual and the threading of conversations easy to navigate.

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I haven’t, but I don’t see why not. It doesn’t have some of the organising wiki like features that Discourse has. Does it have tagging?

But in theory, as long as it is organised and cared for, then it could work. It’s more about process and systems rather than the tech. I think?! :slight_smile:

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Tagging is not available yet but they have new organisation features: https://community.circle.so/c/showandtell/how-to-use-spaces-folders-and-links-to-improve-content-discovery-and-community-navigation

Agree! As long as there is intention, organisation, clarity and care - we’re there! :slight_smile:

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I did.

I banged my head in May 2022 as a lead contributor to Nesslabs. I tried to do a PKM Course there and failed to my goals. Yet I didn’t have the admin powers.

i tried again in October (that when I followed @charlottecrowther 's great presentation and her model).

I had a clear idea of what I wanted to build: modeled after a community of practice in the sense of Etienne Wenger. A true KM tool based on community.

My idea of it was to combine in the same space conversations, sharing lessons learned, a knowledge base to extract and formalize from conversations, and a set of micro lessons to feed further the knowledge.

I also tapped a lot in the Pedro’s and Mathilde’s brain :slight_smile:

I used the API to extract tags and Kb entries. I built a script to dynamically add tags, and wikilinks to the posts.

But there was a long more to do to have the fluidity to cross-reference the knowledge base and the conversations.

Taxonomies were also hard to implement in Circle. At Circle’s level, everything is either a post or a comment. No way to tell if it’s a card for a person, a concept, or a book. Only conventions can be used and they will derive quickly.

You can link easily between the courses, the forums and the knowledge base. The LMS is pretty poor and doesn’t allow customizations to implement Charlotte’s model fully.

Finally, after 3 months, I decided that it was easier to bring community features inside Kneaver, my KM/PKM app than it was to bring KM features in Circle.

After 4 months of work, I’m releasing it inside PKM Collective this month. It will be the lab to see how it works, what is missing, and what needs to be done next. Then the model can be duplicated for other CoP for more CKM happiness.

Meanwhile, I’m also trying Discourse. More flexible since it’s OS but a bit rigid.

On the positive side,
I see new Circle communities like https://www.10xdesigners.co being quite successful in implementing a certain level of CKM. Like we did earlier in Nesslabs, they don’t use the course system but shared videos by multiple contributors.

Like in every community, the community management aspect is the hardest part.

Whatever smart the platform, engagement is what makes success.

That’s why I follow @rosiesherry, to learn more on this.

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A picture of how it was on Circle.

You can see on the left the hierarchy with Forum, KB, Glossary, Lessons, Lessons learned.

On the Knowledge Article a Circle post with Wikilinks, Attributes, Tags etc…

Image-2022-12-26-0406-15.23.11 (2)-a
Image-2022-12-26-0406-15.23.11 (2)-a1528Ă—1060 113 KB

For now looks very similar on Kneaver now too, the difference is that al the Knowledge Management features are in the core (Knowledge Graph, Taxonomies, Wikilinks, Attributes) and the community features are a plugin.